SAADATRENT Privacy Policy

This Privacy Policy outlines how SAADATRENT collects, uses, shares, and protects personal information obtained from users of our services. Our aim is to provide transparency and ensure users understand their rights and our obligations regarding their data.

Commitment to Privacy Protection

At SAADATRENT, we prioritize the privacy and security of our users' personal information. We are committed to implementing industry-standard practices to safeguard data and comply with relevant privacy laws and regulations.

Scope of the Privacy Policy

This Privacy Policy applies to all users of SAADATRENT’s services, including visitors to our website, mobile application users, and customers utilizing our car rental services. It covers all personal information collected, processed, and stored by SAADATRENT in connection with our services.

Information We Collect

Personal Information
We collect various types of personal information to provide and improve our services. This includes:

• Name: To identify and address you correctly.
• Contact details: Such as email and phone number, for communication and customer service purposes.
• Address: For billing, delivery, and service location purposes.
• Payment information: Including credit card numbers, billing addresses, and other financial data required to process payments securely.

Non-Personal Information
In addition to personal information, we collect non-personal information that helps us enhance our services and user experience. This includes:

• Browser type: To ensure compatibility and optimize our website for different browsers.
• IP address: For security purposes and to understand geographic trends.
• Device information: Such as operating system and device type, to provide a seamless experience across different platforms.
• Cookies and tracking technologies: To personalize your experience, track usage patterns, and gather analytical data. This includes information on user preferences, session duration, and interactions with our services.

How We Use Your Information

We use the collected information for various purposes to ensure the best possible experience for our users:

Providing and Managing Car Rental Services:

• To process your bookings and manage your rental agreements.
• To deliver and pick up rental vehicles at your specified location.
• To verify your identity and eligibility to rent a vehicle.

Processing Payments:

• To securely process payments and handle billing.
• To manage payment disputes and refunds.

Customer Support and Communication:

• To respond to your inquiries, requests, and complaints.
• To provide you with information and updates about your bookings and our services.
• To send you transactional communications, such as booking confirmations and invoices.

Marketing and Promotional Activities:

• To send you promotional offers, newsletters, and marketing communications, if you have opted in to receive them.
• To conduct market research and analyze the effectiveness of our marketing campaigns.

Improving Services and User Experience:

• To enhance the functionality and performance of our website and mobile application.
• To personalize your experience based on your preferences and interactions with our services.
• To conduct data analysis and research to understand user behavior and improve our offerings.

Legal and Compliance Purposes:

• To comply with applicable laws, regulations, and legal processes.
• To enforce our terms and conditions and protect our rights, privacy, safety, and property, as well as those of our users and the public.
• To detect, prevent, and address fraud, security breaches, and other harmful activities.

By using your information in these ways, we aim to provide you with a seamless, efficient, and secure car rental experience.

Sharing Your Information

We may share your information with third parties under specific circumstances to provide and enhance our services:

With Service Providers:
We may share your personal information with trusted service providers who perform functions on our behalf, such as payment processing, IT and infrastructure services, customer support, and data analysis. These service providers are contractually obligated to protect your information and use it solely for the purposes for which it was shared.

With Business Partners:
We may share your information with business partners, including affiliate partners and marketing partners, to offer joint products, services, or promotions. These partners are required to comply with privacy obligations and safeguard your personal information.

Legal Disclosures:
We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas). Additionally, we may disclose your information to protect our rights, privacy, safety, or property, and that of our users or the public, as well as to enforce our terms and conditions.

Corporate Transactions:
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

We take appropriate measures to ensure that any third parties with whom we share your information comply with relevant privacy and data protection laws and maintain the confidentiality and security of your data.

Your Choices and Rights

We respect your rights regarding your personal information and provide you with various options to manage your data:

Access and Update Personal Information:
You have the right to access the personal information we hold about you. You can request to review, correct, or update your information by contacting our customer support team. We strive to ensure that your personal information is accurate and up to date.

Opt-out of Marketing Communications:
If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt-out of marketing communications, you may still receive transactional or service-related communications.

Cookie Settings and Preferences:
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality and performance of our website and services. For more information on how we use cookies, please refer to our Cookie Policy.

Data Deletion Requests:
You have the right to request the deletion of your personal information under certain circumstances. If you wish to have your data deleted, please contact our customer support team. We will assess your request and take appropriate action in accordance with applicable laws and regulations.

Data Portability:
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider. To request data portability, please contact us, and we will provide you with the necessary information in compliance with applicable laws.

By exercising these rights, you can ensure that your personal information is accurate, up to date, and used in accordance with your preferences. If you have any questions or concerns about your rights or our data practices, please contact us for assistance.

Security of Your Information

We take the security of your personal information seriously and implement a variety of measures to protect it from unauthorized access, disclosure, alteration, or destruction:

Measures to Protect Personal Information:
We use administrative, technical, and physical safeguards to protect your personal information. These measures include access controls, staff training, and policies designed to ensure data security and confidentiality.

Encryption and Secure Storage:
We use encryption technologies to protect your personal information during transmission and storage. This includes the use of Secure Sockets Layer (SSL) technology to encrypt data transmitted over the internet and secure storage solutions to safeguard data at rest.

Regular Security Audits and Updates:
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. We also keep our security practices up to date with industry standards and regularly update our systems and software to protect against new threats and vulnerabilities.

By employing these security measures, we strive to protect your personal information and maintain the trust you place in SAADATRENT. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. If you have any concerns about the security of your personal information, please contact us for further assistance.

International Data Transfers

Information About Data Transfers Outside Your Country:
Your personal information may be transferred to, stored, and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. However, we take measures to ensure that your personal information remains protected and complies with this Privacy Policy regardless of where it is processed.

Safeguards in Place for International Transfers:
To protect your personal information during international transfers, we implement appropriate safeguards, including:

Standard Contractual Clauses (SCCs):
We use SCCs approved by the European Commission to ensure that personal data transferred from the European Economic Area (EEA) to countries outside the EEA is protected in accordance with EU data protection standards.

Binding Corporate Rules (BCRs):
Where applicable, we adopt BCRs to ensure that intra-company transfers of personal data meet stringent data protection requirements.

Privacy Shield Frameworks:
For transfers to the United States, we may rely on the EU-U.S. and Swiss-U.S. Privacy Shield frameworks to ensure that personal data is transferred in compliance with EU data protection laws.

Other Legal Bases:
In some cases, we may rely on other legal bases for transferring personal information internationally, such as obtaining your explicit consent or fulfilling contractual obligations.

By implementing these safeguards, we strive to protect your personal information during international transfers and ensure that it is handled in accordance with applicable data protection laws and this Privacy Policy. If you have any questions or need further information about our international data transfer practices, please contact us.

Children's Privacy

Policy Regarding Collection of Information from Children:
SAADATRENT’s services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

Parental Consent Requirements:
In the event that we need to collect personal information from children under 18 for any reason, we will obtain verifiable parental consent in accordance with applicable laws and regulations. Parents and guardians have the right to review, update, or delete their child's personal information and can contact us to request such actions.

We are committed to protecting the privacy of children and encourage parents and guardians to take an active role in their children's online activities and interests. If you believe that we have collected personal information from a child under 18 without proper consent, please contact us so that we can address the issue promptly.

Changes to This Privacy Policy

How Updates to the Policy Will Be Communicated:
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make significant changes to this Privacy Policy, we will notify you in a timely manner through appropriate means, such as by posting a notice on our website, sending you an email, or providing an in-app notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Effective Date of the New Policy:
The effective date of the new Privacy Policy will be clearly stated at the beginning of the policy document. By continuing to use our services after the effective date, you acknowledge and agree to the updated terms of the Privacy Policy. If you do not agree with the changes, you should discontinue using our services and contact us with any concerns.

We are committed to maintaining transparency in our data practices and ensuring that you are aware of your rights and how we protect your personal information. If you have any questions or require further clarification regarding changes to this Privacy Policy, please contact us.

Contact Us

Contact Information for Privacy-Related Inquiries:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our team is here to assist you with any privacy-related inquiries.

You can reach us on WhatsApp, Telegram, and the website contact page.